- Shipping Info
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Your order will typically ship out within 7 business days after it is received. We do not ship on most major holidays, please keep that in mind when placing your order. If you need an estimate just make an account, put something in your cart, and click "Checkout".
- Return Policy
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Non-clothing returns policy
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We want you to be 100% satisfied with your purchase. If you are not, you may return it to us within fourteen (14) days of the delivery date for a full refund.
Please contact us at toby@friendlytribe.co.uk within the 14-day time period for return instructions. Please reference your order number when requesting a return authorization. We reserve the right not to accept for refund any product returned.
Additional exceptions to the return policy:
- You are responsible for all return shipping and handling costs. Original shipping costs are not refundable
- Returned items must be unused, meaning you didn't open or let your cat sleep on the CD etc.
- Only unopened and sealed CDs, and vinyl albums may be returned.
- Refunds are not offered for minor cosmetic damage on record packaging and posters, such as bent corners and cracked CD covers.
- Certain sale and discount items are non-returnable.
Clothing returns policy
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The right to cancel your order starts from the moment you place your order and does not end until 28 days after purchase or 14 days after the product arrives with you.
The usual rules apply to returns. If we've made a mistake with the product, if it's defective or you'd like to exchange for another size, no worries. Remember that there is a time limit as above, and also that with custom manufactured products that are made to order, if we've manufactured that item to your specification we will not be able to refund it.
- We cannot offer returns or exchanges on custom products, unless defective.
- We cannot accept returns that have been washed or worn, unless defective.
- Our freepost returns code only works inside the UK.
If you've ordered a normal product and it's in perfect condition but you'd like to send it back within 28 days, no worries.
Returning your clothing order
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If you wish to exchange an item, please send your original purchase back in perfect saleable condition to the returns address below. We will send out a replacement free of charge.
Returns of products delivered inside the UK are free if you use the Freepost label included in the package.
If you've lost the Freepost Label, you can send it back to the address below. Just make sure to state your order number, reason for returning and what you'd like us to do with the return.
Please note - we are unable to refund custom designs made to your specification
Return Address
Freepost RTXA-XYBX-SBKX
Rapanui
Hooke Hill
Freshwater
Isle of Wight
PO40 9BG
